RETURNS & EXCHANGES:
-Returns are for store credit only, minus original shipping fee.
-Customer is responsible for paying postage to return item back to us, as well as including a prepaid return shipping label made out to your return address at the correct weight, or a flat rate of $5.95 cash or check (made out to The Grind Athletics) included with your returned item for new item to be re-mailed to you.
-Paypal and Venmo also accepted for paying $5.95 shipping. Paypal address is Tim@thegrindathletics.com and Venmo is @Tim-Banford. Please include your full name or order # if you send funds this way.
Please understand as a small business, the $5.95 shipping fee we collect does not even fully cover our initial shipping costs to you, not to mention we cover ALL initial shipping costs on orders over $99.
All returns must also include replacement request info inside package (size, etc) Sending me an email but not including info in package will not suffice. Feel free to print our email correspondence and include inside package.
-We DO NOT charge a restocking fee.
-Returns accepted on purchases 30 days ago or less. Item must be unworn, unwashed and undamaged.
-If a product arrives to you with a defect or wrong size / color / item is sent, a prepaid return label will be emailed to you for return and item will be reshipped at our expense.
-All exchanges will be sent next day after original returned item is received on our end.
-Grind Athletics is not responsible for lost or stolen packages, or packages sent to the wrong address, unless the address mistake occurs on our end. Tracking info is sent on all orders via email for you to see when and where it was shipped. If the wrong address is provided and item returned to us, we will contact you. A $5.95 re-shipping fee will need to be sent for second shipment.
-Any info we can provide on our end will be given. Claims with USPS must be done on your end, unless the mistake is ours.
All additional return questions, requests / info should be sent to: Tim@thegrindathletics.com
All items are to be returned to:
C/O The Grind Athletics
8119 Yellow Daisy Dr
Wilmington NC 28412
Thank you for understanding and supporting small business.